Customer service is managed with the help of service executives that
communicate with customers. Every business keeps a team of executives
depending upon its needs. Big businesses hire call centers to attend to
their customers’ complaints.
Customer service management starts with service executives whose job is to note down problems of customers and forward the complaints to service team. The executives are unaware about the business process and they limit their role to forwarding complaints to the service team. It is here use of service desk software can make a difference to the service.
Customer service management starts with service executives whose job is to note down problems of customers and forward the complaints to service team. The executives are unaware about the business process and they limit their role to forwarding complaints to the service team. It is here use of service desk software can make a difference to the service.
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