Online way of client service

Biggest challenge or hurdle in customer service is communication and customer data. When a customer reports a problem, the service executives must be able to understand what the customer wants to say and also the executives must maintain data of every customer.Businesses rely on call centers for customer service. A call center receives tens and hundreds of calls and every call makes a valuable data. Though the call record can be stored but it would be quite difficult to trace a particular call. Another problem with call center is it provides one-way support.

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